Chase Manhattan Bank
Elderly Customer's Payment Raised 5% Despite Always Paying On Time

My mom is 80 years old and in a wheelchair after having a stroke in 2003. She has a Chase Visa credit card that she has had since 1977. She always pays on time, but receives a letter stating she has to pay 5% more each month. She can not afford that, and after many conversations with the customer service dept., supervisors, and specialty supervisors, they gave her a choice. Pay the 5% more a month, or close the account and pay the amount she is currently paying. I couldn't believe it she has been a customer of Chase Visa for 32 years and now they want to close her account because she pays on time. In a matter a fact a couple of years ago a representative contacted her and told her if she would take a loan of $10,000 she would always pay the same amount each month at APR of 5.99%, never mentioning that their would be an increase in payments per month. Something needs and should be done about Chase. Why punish a customer you have valued their business for over 30 years, how about rewarding them?

Company: Chase Manhattan Bank
Country: USA
State: New York
City: Floral Park

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