Chase Manhattan Mortgage
Poor customer service, misapplication of payments etc

An ongoing saga for over three years now. I have had my loan for seven years which was sold to Chase. They contend that I fell behind on a payment 3 years ago.

I called to clear it up and was told it was their own mistake. I received another letter some months later saying I was another payment behind.

I called to straighten this out and they argued with me and were very rude. This problem has been ongoing for over three years and each time I called, I would get a different story from Chase.

Now they contend that I am 4 payments behind and have threatened forclosure. Every time I have called, they are VERY rude to me and it's always a different story. They would never let me speak to a supervisor or anyone except customer service.

I contacted the BBB of Ohio who told me that Chase has an unfavorable rating with them for things as described. Chase has also miscalculated my escrow which jumped my payment up an extra $160.00 a month. I will be suing the company.

I was going to refinance at a low interest rate but Chase has also affected my credit and no one will lend to me. I am going to have to end up suing them but in the mean time because I can't refinance at a lower rate, I am falling behind on bills.

Company: Chase Manhattan Mortgage
Country: USA
State: Ohio
City: Columbus
Address: 3415 Vision Drive
Phone: 8008489380

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