CitiMortgage
On hold fifty minutes waiting on Homeowner Assistance status

I hope every single politician in the country who thought it was a good idea to give Citigroup billions and billions of dollars in TARP funds reads this website. Most of all, I wish I could get President Obama to read this. I want him to see my post and all the other horror stories about CitiMortgage.

Count me in as one more person who just can't seem to get anywhere with CitiMortgage. As I write this, I've been on hold for over 45 minutes. Once again, after repeated requests to CitiMortgage to please not call me during my show (I'm a radio disc jockey), Michael (CitiMortgage ID #17565) called to "discuss my account." I reminded him that I've applied for the Homeowner Assistance Program but am still waiting to hear from them. Michael mumbled something about finding out the status of my application and asked me to please hold while he got that information. Like I said, that was 45... well, now actually 50 minutes ago, and I'm still on hold waiting! (Yeah, I know... I might as well hang up because I'm not going to get any help.)

Could someone please explain to me why CitiMortgage can continually threaten and harass me about being behind on my mortgage payments, but if I want to discuss getting help, well... good luck with that, right? That supposed Homeowners Assistance Program is just a big load of nonsense. Honestly, I seriously doubt that it exists. I think Citigroup figured that if they put it on the website, it would look good and keep the feds off their back. I'd bet anything that not one single homeowner who has a CitiMortgage loan has even been assisted!

I'm not going to write about the events and situations that got me behind; we all have our stories to tell, and I truly believe that they're all legitimate. I just want to tell everyone else whose lives have been made hell by CitiMortgage that I'm right there with you... And, like you, I just don't know what to do anymore!

Company: CitiMortgage
Country: USA
State: Missouri
City: O'Fallon
Address: 1000 Technology Drive
Phone: 8006678424

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