Bank of America
Overdraft Fee Charged on Posting Policy Change and Manager Hung Up

I noticed an over draft charge of $35.00 on my checking account with Bank Of America. I didn't show any overdrafts so I called to inquire about the charge. The customer service rep told me that I had a charge on 5/13/09 and that I didn't have the full amount in my account, however the charge posted on my account on 5/15/09 which the money was available. The representative states that they have change how charges are posted.

I told her that I do not understand because there is no overdrafts shown on my account and I was not told of any changes and asked if the $35.00 charged could be waived. I was told no it couldn't because it was a valid charge, even though I don't think it is. I asked to speak with a manager and was told that she is a manager and that was it and then she hung up before I could say anything.

Company: Bank of America
Country: USA
Site: bankofamerica.com

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