Ditech.com
Ripoff, lied, took my money, won't return calls the business that doesnt give a dam

I applied for a refinance with Ditech.com because they claim to be fast, had pre-approved me and I had used them before and finished a loan in 2 weeks. I applied in late February and today is May 6th!

The loan officer Selena Todero NEVER returned my calls. I would have to call Joseph Leys the loan agent that started the process to then have Selena call me. I called her one time and she basically "forgot" she was working on a loan for me.

They would ask me for a "stip" I would provide it and not here from them for weeks at a time. I have placed over 43 phone calls and 12 emails. They are way too busy for the applications they have. This company has been a joke. I received great customer service from them 2 years ago but that has all changed.

I cannot get a supervisor to contact me and Selena will not give me the name of hers. I tried their live chat and after 18 mins of being on hold I was told a supervisor would call me. Scary! I have not heard from them yet! They owe me $500 back for the deposit they took to lock in the rate. They were quick to respond until they took my money and took me out of the refi market.

Company: Ditech.com
Country: USA
State: California
City: Costa Mesa
Address: 3200 Park Center Dr #150
Phone: 80080397656

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