SunTrust Bank
UAF Paid Item Penalty of $108 Charged After Verified Deposit

We have had our checking account at SunTrust for 5 years. Lately, they have been charging an extreme number and amount of UAF fees. I have complained to them several times about this, because it is wrong.

For example, this time, on May 13, my Social Security disability check was direct deposited. I checked online to make sure it had been deposited, and saw that it was, so I paid some bills and got groceries, leaving a balance of 141.54 on the online statement.

On the statement today, May 14, it shows that I was charged $108 for a UAF paid items penalty. Nothing else was deducted from the account from the day before, but I also had another $250 deposit, a US Treasury check.

I went to the bank this morning, and the lady, Courtney, made the statement that the bills were before the deposit. I told her no, I checked the account first. She repeated it word for word about two more times, so I picked up my online statements and walked out.

Both copies of the statement still show pending for the bills I paid: cable, phone and a credit card.

Tomorrow we plan to open an account at another banking establishment.

Company: SunTrust Bank
Country: USA
State: Florida
City: Tampa
Address: Martin Luther King Blvd
Phone: 8136304709

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