Bank Of America
Grandson's Closed Account Funds Not Returned After Months of Risk Department Runaround

Oct we opened a BOA savings and checking account for our grandson. In November this account was closed by BoA claiming fraudulent activity. After numerous visits to the BOA Banking Center they told him he had to get in touch with Andrian Gutierrve in th Risk Department. After numerous attempts we finally got in touch with Andrian only to be told to call back in 72 hours. Today in an attempt to help my grandson out (he is home on break from school) We went to the Pougheepsie BOA Banking Center.

Spoke To MS Urciuoli, she tried to get the problem resolved but again we were referred to the Risk Dept, Noe Carcias who told us to call back in 72 hours for escalation. We have run a credit check on Michael, 675 score, no outstanding debt. BOA claimed to have sent Michael 3 checks in the amount of $812.29 the amount in his savings and checking account. Today they offer to put a stop payment on these checks, as they have no record of these checks being cashed, and for us to call back in 72 hours to find out the next step. We need help, this run around has been going on since November.

Company: Bank Of America
Country: USA
State: Arizona
City: Avondale
Address: Dysart Rd
Phone: 8772406886

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