Chase Home Finance
Customer Service

Absolutely the WORST Customer Service I have ever experienced! I can not get ANYONE to help me. They keep passing me around to every department they have in there system and have hung up on me three times!!! I was on hold with one agent named Janice whom assured me we would not get disconnected as she searched for the correct department and sure enough she disconnected with me. I had asked for a direct number to call her back and she said she didn't have one so I asked if she would take my number and she said she could not call out!

It's been an hour now of calling around to find the rigght department to just check on the status of my account! Unbelieveable! Where do these employees come from? They are the worst customer service reps ever and why would chase keep them knowing all the complaints that come in daily regarding their service?

I still have yet to get my simple question answered!

I hate this company!

Company: Chase Home Finance
Country: USA

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