TD Bank
Unfair Fees

TD Bank/Commerce sucks. They are rude, careless, and love to blame YOU for their mistakes. I went to deposit a payroll check on a Friday, and carefully made sure to ask the teller if she was on the same banking day. She assured me she was, so I processed the check. On MONDAY, a check I wrote cleared and I received an overdraft fee of $35. When I wrote to customer service, they told me to call. When I called, they called me a liar first, then told me regardless of what the teller tells me, it has to be in before 6:00. Then they told me to go into the branch. When I went into the branch, they claimed they never said that it was in on the same banking day, and that they don't make it a practice to do that after 4:00. Talk about rude... And on top of this, they gave me some BS excuse about how they couldn't refund my fee because they had already refunded an overdraft fee from two months prior because of a similar F-up. Surprise Surprise!

So Anyway... I left them and went with another bank. If you're in NJ, Peapack-Gladstone is the way to go. They won't hit you with these insane fees, and are actually caring and accommodating to your needs. They will actually "WOW" and have gone above and beyond my expectations. Plus, they are still small enough so that their customer services hasn't been outsourced to a foreign country somewhere and their hiring standards are much greater. They hire competent staff, not rude, thoughtless, careless asses.

Company: TD Bank
Country: USA
State: New Jersey
City: Anywhere

  <     >