Fifth Third Bank
Not So Personal Service Charlotte

Fifth Third Bank in some of their advertisements speaks about personal service. Recently they withdrew funds out of my daughters and my account because of a loan that wife and I owe. There was not a warning or call or notification before the withdrawal. Because of the funds drafted, it caused other checks to be overdrawn. The cost of the fees has been over $100.00 plus the original amount pulled from my daughters account. I spoke to the local office in Maiden and asked for the original docs we signed on the loan and was told several days later we would have them (over a week). I was still being charged for fees during this time.

I have been making payments on this loan for seven years and never 30 days late. This was the first time I went 31 days and on the 31st day that was when this happen without any notice. I have asked for the correction to be made on the fees and I will make the regular payment. I was told that would not happen.

This in no way is Personal Service. Just False Advertising. I quess the bank needs this money worse than I. I told Fifth Third bank I had been out of work for 8 months. We are closing the account and suggest all to do the same.

Company: Fifth Third Bank
Country: USA
State: North Carolina
City: Maiden
Address: Hwy 16

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