Mission Federal Credit Union
Change in the Bill Pay Format is dangerous to payers

In March of Mission Fed changed their Bill Pay system. Bills are paid in three different forms: Drafts, Single, and Electronic formats. If a single check is sent, it is taken out of your account as if it were a cashier's check. Even if the payee doesn't cash the check, the money is still debited from your account! I spoke with customer service today for over a half an hour. I wanted an explanation on how the type of payment is chosen. They could not give me an answer other than "randomly."

I also noticed on a returned check (not cashed by the payee but debited from my account) that the new "third party" is JPMorgan Chase. I believe that Mission Federal is no longer operating in the spirit of a member owned credit union. I do not bank with Chase, nor do I want to. I do not want my bill pay being handled by a "third party" at all. And, ultimately, where is this "missing" money if I am not aware and do not issue a stop payment?

Company: Mission Federal Credit Union
Country: USA
State: California
City: San Diego

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