BB&T
Check Card Debits Processed Before Deposit Caused Overdrafts

I had been banking with BB&T for five years when suddenly I began receiving overdraft fees. In checking my account, I saw that I had made my deposit the day before, prior to the 2 P.M. cutoff; however, the transaction list had debit items from my Check Card processed before my deposit credit. When I called to bring this to their notice, they stated they were allowed to do this, as they had put a new policy in place 6 months ago that allowed them to process Check Card transactions prior to deposits. They stated they had notified all customers; however, I never saw anything stating such.

This practice is unethical. The Check Card is just an electronic version of my checkbook. It allows me to pay for items without the hassle of writing out a check. If my checks post after my deposit, so should my Check Card transactions. This is only fair. The only reason behind this unethical practice is to hopefully charge customers fees. Though they have received deposited money to cover any and all transactions I make on my account, they choose to process that deposit after processing debits that will ensure they can make money on fees.

I am thoroughly disappointed and disgusted with BB&T.

Company: BB&T
Country: USA
State: North Carolina
City: Winston-Salem
Phone: 3367332000
Site: bbt.com

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