Proactive Solutions
Unauthorized billing

The good news is that Proactive Solutions worked on my adult acne. The best part of the kit was the Refining Mask. I had purchased three kits separately and paid the full asking price. Each time I got the Refining Mask along with the Repair Lotion and cleanser.

Thinking I'd get a better deal I joined the club and ordered the same kit. I got it, then as advertised, I started to receive replacement supplies, along with a bill for $62.68.instead of the Refining Mask, I was stuck with the Daily Oil solution which I have found does not work. I paid for it, and when the next shipment arrived, I returned it. Two months later another shipment arrived and I returned that. The third shipment arrived with a 'Second Notice' bill. I returned the kit and bill.

Then I got a 'Third and Final Notice' letter with threats to send me to collections. I sent them a letter explaining what I was getting and that I had returned the products back to them. I told them to check their files for my returns and told them that the product did work and I was happy with it but I needed to stop their treatments, per my doctor's orders.

Think that worked? No. Today I got yet another bill with a collections threat attached and a promise never to send products to my address again.

If you are happy with Proactive Solutions, fine. But never join their club!

Company: Proactive Solutions
Country: USA
State: Iowa
City: Des Moines
Site: proactiv.com

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