Proactive Solutions
Great product, unethical Club, billings, and replenishment practices

The good news is that Proactive Solutions worked on my adult acne. The best part of the kit was the Refining Mask. I had purchased three kits seperately and paid the full asking price. Each time I got the Refining Mask along with the Repair Lotion and cleanser.

Thinking I'd get a better deal I joined the club and ordered the same kit. I got it, then as advertised, I started to receive replacement supplies, along with a bill for $62.68.instead of the Refining Mask, I was stuck with the Daily Oil solution which I havefound does not work. I paid for it, and whe the next shipment arrived, I returned it. Two months later another shipment arrived and I returned that. The third shipment arrived with a "Second Notice" bill. I returned the kit and bill.

Then I got a "Third and Final Notice" letter with threats to send me to collections. I sent them a letter explaining what I was getting and that I had returned the products back to them. I told them to check their files for my returns and told them that the product did work and I was happy with it but I needed to stop their treatments, per my doctor's orders.

Think that worked? No. Today I got yet another bill with a collections threat attached and a promise never to send products to my address again.

If you are happy with Proactive Solutions, fine. But never join their club!

Company: Proactive Solutions
Country: USA
State: Iowa
City: Des Moines
Address: PO Box 11448
Phone: 8002356050

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