AmeriCredit
Unfair business practices

My wife and I purchased a 2000 Chrysler Voyager in 2003 using Americredit as the finance company. Our loan was coming to an end and a month before the loan hit maturity, the car was repossesed due to lack of payment. I have requested documentation of our payment records from the company twice and that request has not been honored. Almost all correspondence has been via the phone. They sent one letter post repo, outlining what monies needed to be paid in order to get the car returned. We chose to pay the loan reinstatement option and sent the money via western union. They fought with me over an hour on the phone refusing to release the car for their stated fee but ultimately did release it and said they would contact me with the payoff amount. They called this morning with a payoff amount that was double the difference between reinstatement and the complete release of the car. When asked why, they said that they had to pay the $400 toward the impound fees on the car, which by the way, was part of the money paid to them on Tuesday. And of course if I don't get this paid, then they will repo the car again. If I pay this I will have paid close to $10,500 for a car that is was only financed for $9,300.

Company: AmeriCredit
Country: USA
State: Texas

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