Citibank - Kendall E. Stork
New $39 Ticket Fee and 2500-Mile Minimum for Redeeming Miles

I received a letter from Mr Kendall E. Stork on March 20th. This letter was dated March 1st, 2009. It stated that as of March 31st the following changes would take place:

- A transaction fee of $39.00 will be applied to all tickets redeemed using Citimiles (at 1-800-99miles). This fee applies to each ticket issued for both cardmember and companion tickets.
- The minimum number of miles for travel rewards will increase to 2500 Citimiles for each roundtrip ticket. Trips with less than 2500 miles between departure and destination will use the minimum of 2500 Citimiles.

We apologize for any inconvenience. If you have any questions or for more information, please contact customer service at 1-800-950-5114.

This policy change is more than an inconvenience. It is a financial burden that Citimiles is passing on. I have been accumulating these air miles for several years while paying a $25.00 annual fee to enjoy such a benefit. My investment has basically been eliminated by Citimiles. I have been saving these Citimiles in hopes that someday I would be able to afford to take my family on a vacation. With these added costs and policies, my plans to cash in my air miles for a vacation will have to be put on hold. By the time I am able to recover from this policy change, who knows what new policies may be applied? This business practice is just like putting the carrot in front of the donkey to keep stringing him along. (It keeps me paying a $25.00 yearly fee and then changes the policy so I can never redeem my air miles.)

By the way, I called the customer service number that they gave me, and neither the rep who answered the call nor their manager was aware of this policy change.

Has anybody else had this experience with Citimiles? This is a big ripoff and disappointment.

Company: Citibank - Kendall E. Stork
Country: USA
State: South Dakota
City: Sioux Falls
Address: Po Box 6000
Phone: 8009505114

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