CitiFinancial Auto
$563.15 Qualifying Payment Lost, Bank Says It Cleared

I got an auto loan through a car dealership. I did not care who it was really, but now it is an issue. Citifinancial seems to be a rip-off company.

They offered to amend my loan and lower my interest rate so my payments would be more affordable. After some proof of income and personal info was sent to them, they asked for a qualifying payment of 563.15, so I made it, a phone payment from my bank, Wells Fargo. After around 2 weeks had passed, I called to see if the amendment was complete. They did not know yet and said they would call me. Around 2 weeks later, a total of 1 month, they said they could not do it because the payment did not clear. I called my bank and they said it did clear. This is where the nightmare got out of control. Citi asked for proof, and the bank provided a statement of my account, a notarized letter and a phone call to Citi. All of this was not acceptable. This went on for 2 weeks. Finally Citi said they found the payment and that it had been applied to a wrong account, but to do the amendment they needed another qualifying payment. So I made it, and it was the same thing all over again, except that this time they sent me a letter telling me my amendment had been done, with my new payment amount and date. I signed it and faxed it in as requested. The payment was not due for 45 days. During these 45 days I have had 50 more calls from them, saying there was not only an issue with the second amendment payment but also with the first amendment payment, which they had said was okay a few weeks earlier.

I have had 4 account reps since this started. The first was fired, I was told, and the second was also no longer with the company, but no reason was given. I asked for a manager and was told more than 10 times he was not available. I do not know what to do now. I cannot pay them money my bank has said has already been paid. Wells Fargo has tried to help me, but during a phone call, the assistant manager of my branch was spoken to rudely and hung up on, so they cannot help me. I have my statements that say these payments went through the bank.

The latest thing to happen is that Citifinancial tried to put another payment through my old bank, where I have not had an account for more than 5 months. Now they are calling to tell me that both payments and the new one they tried to put through, unapproved by me, are all an issue. Of course the one they did without my approval is an issue: one, nothing was due, and two, I no longer have an account with that bank. I already mailed my first new amended payment 5 days ago. They could not tell me what would happen to this payment, and they threatened to have my car repossessed. How can this happen? I have not done anything wrong. The money has been paid by my bank and I have proof, but they will not accept anything anyone has to say, Wells Fargo included.

I need the car and do not want to have more issues with my credit report, plus I like the car. It has been a good one.

Is there any protection from these companies for the consumer, or can they just do whatever they want no matter what I prove or pay?

Company: CitiFinancial Auto
Country: USA
State: Texas
City: Coppell
Address: CitiFinancial Auto PO BOX 9575
Phone: 8004861750

  <     >