Capital One Auto Finance
Lost October car payment despite bank proof, calls to home and office

Capital One Auto Finance has lost my October 08 car not payment. Back in mid October I started receiving an enormous about of phone at both my home and office in regards to a payment. The first few times both my husband and I questioned the caller because we both new that all payments have been made. After no luck I decided to take it further because the phone calls are out of control and no one had an answers so I contacted the BBB.

After researching finally they got back to me that my October 08 payment was not received. I have taken time from my home and family to prove this also I have spent extra money trying to resolve this matter. I have sent them certified mailing, Fed Ex's and letters showing proof my bank statement from Chevy Chase for the past 6 months including October. This harassment and I was written up last week by my Manager due to the policy of no personal phones.

Please help me and I welcome anyone who would love to help me fight; when you have solid proof from bank and I have sent them this information; it's apparent they have a lack of customer service for their customers.

Please help me before I loss my job over their mistake.

Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Address: PO Box 260848
Phone: 9723783533

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