Capital One
Capital One not sympathetic to card holders in emergency situation Salt Lake City

Yesterday, I had car trouble, and I needed a new radiator. It was pricey, and I was planning on using my Capital One credit card to pay for the work.

While the work was nearing completion, I called Capital One to see if they could assist me in raising my credit limit, due to the fact that I was worried that I might have needed a new transmission.

The representative and the manager on the phone told me that a credit limit increase was not allowed. They didn't care that I was in an emergency situation. All I could say was Thank God my transmission was OK.

The bottom line as to why I am angry with Capital One is the fact that approximately 2 months ago, I received a letter stating that my credit limit would be lowered. I thought this was absurd, and tried to fight it. Needless to say, I did not win. What really grinds my gears is the fact that our taxpayer money went to all of these banks when they needed help. When the little guy needs help, and the banks do not reciprocate, then I feel that something is seriously wrong.

Something needs to be done about this. The banks have too much control, and they refuse to help. I have dealt with private companies and their credit departments, and they were more than willing and eager to help in these tough economic times.

My advice to anyone considering a Capital One credit card. Stay away! When you are in a jam and need help, they WILL NOT help you.

Company: Capital One
Country: USA
State: Nationwide
Site: capitalone.com

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