Capital One
Attorney froze all my accounts over small card balance

I have had a Capital One card for several years. My credit line started at $300.00 which I paid on time every month. I needed an increase, so Capital One increased my credit limit to 700. Again, I made my payments on time every month. My husband lost his job and we found it more and more difficult to make the payments.

I called Capital One many times and tried to explain that we could not make the min payment and could we work out a workable solution - I was told Capital One does not do this. I told them if we couldn't work out something -it would end up going to a collection agency - in which it did. I wrote back the collection agency and told them my situation and asked again for a workable solution - again nothing.

I was getting medicine for my daughter and used my debt card to find out it was declined. I called my bank to find out why it was declined and found out that the attorney that is representing Capital One had frozen all of my accounts. I was NEVER severed with court papers and now stuck without any money to buy food, gas or medicine for my daughter. I called the attorney and he said basically tough luck. They froze everything with my name attached to it - which meant my daughter's bank account.

I told him the money he saw in my savings was for the mortgage. If we are behind one more month we will lose our house - he again said that's not his problem. As far as I'm concerned Capital One and the law office they use are crooks. I had to pay 1,700 for a 700 credit limit. If anyone reads this - never never use capital one because you never know what the future will hold.

Company: Capital One
Country: USA
Site: capitalone.com

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