Washington Mutual Bank
Lacks customer service

My current bank is Washington Mutual. They were recently taken over by Chase/Rockefeller. Their web page reminds you of that fact every time you open it and says you will "... Still enjoy the great service" you got with Washington Mutual all along. First, that "great service" is questionable. Secondly, are they afraid of the Chase' past reputation?

Anyhow, today I went to the local WaMu branch to obtain a print-out of my account to use in obtaining financing for my home purchase. The teller told me there was a five-dollar charge to get this print out. Two pages at two-fifty per page. Now I know we have fallen on hard times, but do they really believe that by skinning me for two copies of a report that that will make them solvent? Rather than that - they are far more likely to lose my business - which is my plan.

This "great service" bank previously attempted to charge me five-dollars per signature to notarize three documents I had taken there. I refused to pay that much and the 7-11 next door charged me five-dollars to do all three.

Other flaws: This "great service"bank mishandled a night deposit of mine. It took them SIX days to credit my account with a cash deposit made in their night deposit box. When I went in to question them, a teller brought the night deposit sign-in sheet and somehow my deposit wasn't signed off by a manager (something this teller claimed needed to be done). There were twenty-four other deposits on the sheet with mine in the middle of that sheet. Mine was the only one without that manager's sign-off. No valid explanation was given; just an "oops. Sorry" and the credit was then made into my account. This was done ONLY after six days had passed, and only after I went there in person to discover the problem. Repeated phone calls had gotten me nowhere.

Company: Washington Mutual Bank
Country: USA
State: Florida
City: Lantana
Address: 1300 W Lantana Road
Phone: 8007887000

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