Fifth Third Bank
Fifth Third Bank, Worst Auto lender I have ever dealt with

OK, so here's my story. I have never missed a single payment on my auto loan with Fifth Turd Bank. What happened is I switched insurance companies. There was a small lapse in coverage of about a month or so.

They contacted me stating that because I didn't have coverage they were forcing me to get their coverage which costed about $3700/yr. I laughed at them, sent them proof of my current coverage and went on my merry way.

Then, after a few months passed, they started contacting me saying I was $270 behind on my payment. I was confused as I hadn't missed any payments. It took about two weeks of talking to about a dozen different (and I might add quite rude and incompetent) people to figure out that they were charging me a prorated amount of ~$700 for the lapse in coverage. Fine, I didn't argue the point and gladly started to pay the higher payment for my oversight on my insurance. They said they added this amount to my monthly payment over the next ten months, starting four months earlier, which was the $270 past due. Now, I know i can never portray to you just how difficult it was to get this information, but let me tell you, it was a HUGE debacle as NO one there had any clue as to what was going on.

By the time I was FINALLY told why I owed money, my account was in collections and they were threatening to repo the vehicle on a daily basis. Now remember, to this point I had never missed a payment nor under-payed (at least not my normal payment).

So I had to literally yell to get a supervisor on the line just so that they would "take" my account back from the collections agency so that they could "talk" to me at all. After it finally got back from the collections agency I requested a deferment of the past due amount of $270 since I didn't have that extra money to pay on top of the $600 payment I was already making. They said sure, just make this month's payment and we'll defer that past due amount. I paid the current payment THAT DAY at a branch. Never got my deferment.

Now its back with collections and threats are flying as usual. I'm in the process of filling out paperwork to refinance the loan with another lender, and will never deal with Fifth Third Bank again for any type of business. Good Job guys, your rude and incompetent employees and suspect billing practices causes you a PR black eye. Good bye and good riddance.

Company: Fifth Third Bank
Country: USA
State: Ohio
City: Cincinnati
Address: 38 Fountain Sq Plz

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