BB&T
Overdraft Fees, Held Deposits and Delayed Direct Deposit

My fiance joined this bank in February, after leaving the navy. We only joined this bank because it was the best in town according to his family. A few years ago they lost $20k that my mother-in-law deposited in her savings for her home downpayment!

Our issue with them is, as I wrote them tonight, that our bogus overdraft fees probably equal my fiance's 401k contributions from last year! My fiance was supposed to be paid on Christmas Eve, but BBT says no, that it was the branch manager's decision to deposit it early? So we called the branch, and the manager said no, it was corporate. Well, whatever, his deposit posted on Christmas Day, after about 300 in overdraft fees. We pay 750 rent right now, and I guarantee that since this account's inception we have probably paid 2 months' worth of rent in these bogus fees! My step-mother-in-law deposited 200 in our account, and the person behind the counter used my fiance's SSN as an account number! So 200 floated around BBT for, oh, I don't know, like 2 weeks! And then they held the deposit even though it was cash! My fiance's direct deposits are supposed to be available at the start of payday (every other Friday) when the branch opens. Instead they "pend" his check and deposit it Friday night, which several times has cost us overdraft fees. And when my fiance's employer twice messed up his pay, BBT charged us wire fees for employer deposits!

I hate this bank. We have an active but unused Navy Federal Credit Union account, as well as an active but unused USAA savings/checking. We are waiting for new cards and, after taxes, switching! Last year with our taxes, our refund came in on January 21, but they held it until the 25th to "verify payment". It is the IRS; it is not like they are going to send "bad money" to an account!

Company: BB&T
Country: USA
State: Kentucky
City: PAINTSVILLE
Phone: 8002265228

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