Branch Banking And Trust (BBandT)
Overdraft Fees Reached $500 While Insurance Check Held 5 Days

I am temporarily disabled from a work-related accident. I received a check from my insurance company that the bank has placed on hold for 5 business days. When my wife deposited the check, she was told at that time that the check would be held. Sure, deposits are sometimes not available for immediate withdrawal, but it depends on the time of day they are deposited. We contacted the bank on more than one occasion asking them to waive the hold and to call the insurance company to verify that the check was good, and we told them that our account was going to go into the red because of prepaid payments. Sure enough, the overdrafts the bank has taken from us are currently right at $500.00.

This is their money: overdraft charges. They will do nothing, as it is their "policy". Just a phone call to the insurance company is all it would have taken to resolve this issue, but they refused to do this.

Go to www.bbt.com and read the "About BB&T" column. Are they true to their statements? Read the other complaints about BB&T. They are reaping in the profits, and we are suffering for it.

Company: Branch Banking And Trust (BBandT)
Country: USA
State: North Carolina
City: Conover
Address: 202 1st Ave South
Phone: 8284658880

  <     >