Midland Mortgage Co
Insurance Check Endorsement Delayed Weeks Despite Faxed Documents

On 12/12 I mailed an insurance check to be endorsed by Midland. Per the instructions on their webpage, I included a sworn statement of intent, proof of insurance and the license number of the contractor. I have proof of delivery to Midland on 12/15, but I was told it was not received until 12/18.

I contacted Midland on 12/19 and was told they needed a formal estimate for the insurance company. I immediately faxed it to them, but on 12/29 I was told it was not received until 12/20 and that I would receive a check in 5 to 7 business days.

When I did not receive the check by 1/6, I contacted Midland again on 1/7 (I was on hold for 10 minutes) and was told, "we are running behind and your check should be mailed this week." When I agreed to take a survey and said I was not satisfied with them, I was asked to hold to "talk with specialist." I hung up after waiting on hold for over 10 minutes.

Company: Midland Mortgage Co
Country: USA
State: Oklahoma
City: Oklahoma City
Address: 999 NW Grand Blvd STE 100
Phone: 8006544566

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