Ambit Energy
Illing

These people have disconnected my service when i had mailed 2 checks (i have 2 accts) in one envelope. I was on hold for 1.5 hours.

When i called after Hurricane Ike to cancel because the house was too badly damaged to rent so therefore no need for electricity. They told me it would take a week and i would have to pay for that. That was O.K. At the time but thy never turned it off! They claim that I never called them. I did. I noted it in my planner. The second time i called I asked for a tracking number so that i would have something to reference, they said they don't do that. The call was recorded and they would keep the record of it. Again I was on hold for over an hour. There was no electricity at that house fro 3 weeks after Ike, I was still billed for it! Now they are charging me a disconect fee when the original contract was month to month.

Don't use this company. Anyone that askes you to is either stupeid or don't mind taking advantage of there friends.

Company: Ambit Energy
Country: USA
State: Texas
City: Houston
Site: ambitenergy.com

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