Geneva Roth Loan Point USA
Avoids customers calls who want to pay off the full loan, continual deduction of "fees" from your bank account Kansas City Kansas Salt Lake City Utah, Mission Kansas

I borrowed $500.00 from this company and paid the extension fee of $150.00 once. The next time that my loan was due, I turned in an extension form only 2 days in advance of the due date for payment and just for the $150.00 extension fee.

According to them, you have to put in the extension 4 days in advance if you only want to pay the fee or the whole amount will be deducted. Thanksgiving came and went, but I came into some money to pay off this loan.

I called Loan Point USA during normal business hours on Friday and waited on the phone for 39 minutes straight to reach a customer service rep so that I could pay off the loan as well as the extension fee. No one ever answered.

I hung up and called the extension of one of the customer service reps that I had spoken to before. She never answered nor was there any way to leave a message. I hung up.

I called the customer service number again. While I waited again for someone to answer and had the annoying elevator music they played on speaker phone, I got on my computer and emailed the same customer rep that I had emailed before to take care of this problem.

I waited on the phone for 2 solid hours to speak to a customer rep so that I could pay the whole loan off, but to no surprise, no one ever answered. The next morning, which happened to be on the weekend, I checked my bank account. Loan Point USA had deducted only the extension fee of $150.00.

Of course they are conveniently closed on weekends, but were suppose to be open until 6pm CST on Fridays. I called at 4pm CST! I suppose I will be closing this account this coming week.

I refuse to be scammed by these loan sharks. Oh they will get their $500. But that's all their going to get out of me. No more fees or extensions will accompany it!

Just beware of the scamming companies like Geneva Roth Loan Point USA. I know I will just hold out before I do this again!

Company: Geneva Roth Loan Point USA
Country: USA
State: Nationwide
Phone: 8003518820
Site: loanpointusa.com

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