AT&T
Billed for internet after cancelling and PUCO complaint reduced charges
- 11-26-2008
- 2
I signed up for phone and internet with AT&T but I cancelled the internet the very next day, they would have to put in a new jack ($50.00) to use the internet. When I got my first month's bill for local phone service only it was $182.00 not only did they not disconnect cable they said I had called and requested it again (2nd line I guess). I got charged for two lines per month of internet plus the full package of phone. I turned them into PUCO-public utilities ETC. They sent me to the commissioner of Ohio and on to someone else. They ended up dropping most of the charges (lines packages, equip. ETC) and I cancelled my phone with them as well. You just got to climb the complaint ladder until someone gets sick of hearing you complain (along with explicits!!!). By the way stay as far away from AT&T as you can they ROB you!
Company: AT&T
Country: USA
State: Ohio