Bank Of America
Excess overdraft fees, customers service erro

Due to other companies taking ach debits without permission I requested Bank of America to close my account, they refused due to the account being in a negative. I then asked for a hold to be placed on account so no further ach debits could be processed. I was also told this was not possible.

After a month of ach debits i racked up almost $1500 in overdraft fees. The bank decided to transfer $950 from my other checking account to cover some of the outstanding fees, leaving me; a single mother of 3 young children totally broke with no money to pay rent, or put food on my table. I went to a branch where I explained the situation and a HOLD was put on my account within seconds. If this hold was put on the account a month earlier when I asked and was wrongly told it was not possible; none of these overdraft charges would have been adding up all that time.

I have made numerous phone calls, sent letters, emails, etc with absolutely no help in the matter. The only return call I got from the bank was to ask me when I planned on making a deposit to cover the remaining overdrafts? NEVER! I currently show a -$402 balance.

I would greatly appreciate any help anyone might be able to give in this situation.

Company: Bank Of America
Country: USA
State: Nationwide
Phone: 8004321000
Site: www.bankofamerica.com

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