US Bank
Duplicate $80 ATM Posting Led to Fees and Branch Manager Dispute

I was using ATM took out 80 dollars. The 80 dollars got posted twice in my account. So I call my bank speak to bank manager and tell her (amy the thief) she tells me to come in one Monday and fill out a report. By Monday that 80 dollars racked me up 247 dollars in fees and charges.

Monday I go to see (amy the thief) and she tells me they will put 80 dollars back pending the ATM audit. But not fees. Now like most people I have some auto payments I set up and such. But 240 dollars just missing out of your budget when raising five kids really hurts needless to say a lot more stuff bounced even after I asked her to freeze account because of schedule payments for ach withdraw. Never her from her for a while so I called the 800 number and talk to fraud division and unlike previous guy I thought they were very responsive. After her research she determined I was due a refund for all the fees I encrued for the entire time (mind you this has been 3 months). Any way the nice lady on 800 line refunded me 10 nsf fees and said to go to the branch to get the rest. I thought wow they are gonna give me back what they took. But then I go in to see amy who recognises that I have spoke to 800 knows the have returned fees to me see the notes that I am to get more, then starts to scold me like a child telling me I knew I was negative it was my job to cover the nsf I incurred for a ATM area and I should understand that. She was rude and curt and refused to do what the notes from fraud said. She finally after a hour of chastising me like it was my fault they took my money when it clearly wasn't, she told me half and made sure I knew she didn't even want to do that (amy the thief only gave me half of what there corporate office told me to get).

I called and complain on her to no avail. I still bank at US bank but I will never ever talk with her or even acknowledge her. As for the managers of US Bank I hope you all suffer the same slow death as national city banks. You are truly fleecing America to line you pockets.

Company: US Bank
Country: USA
State: Ohio
City: Grove City

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