PayPal
Bad billing

I recently made a purchase on PayPal and my bank account was charged rather than the credit card I used at the time of the transaction. I had no intention of using my bank account for the transaction. The website accepted my credit card and informed me the transaction was accepted. Days Later I received notice of an overdraft charge on my bank account which I will now have to resolve. PayPal's website is MISLEADING. It gives no statement that their 'policy' (which I discovered after the fact in comversation with their customer support) is to use the bank account even when a credit card is specified unless some alternative webpage is used at the time of purchase to specify using a credit card. Perhaps this is clear to the PayPal employees and frequent users who have figured this out. But to first time or infrequent users as myself, it is opaque. For such an important decision as using a bank account vs a credit card the decision path MUST BE OBVIOUS AT THE POINT OF PURCHASE. And it is not. This needs to be resolved by PayPal on their website.

And I want to have my $23 bank overdraft fee refunded by PayPal.

Company: PayPal
Country: USA
State: California
City: San Jose
Site: paypal.com

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