Drive Financial Services - Santander Consumer Finance
Told deferment available, then denied, and no local office to call

Last month our truck loan got sold to a company called Drive Financial Services. As I am sure everyone knows, things are getting tough all over for the middle class working folks, and we have had to choose between paying the electric and other bills, groceries, etc., and making the truck payment.

Needless to say we called Drive Financial and told them last week that we would be unable to make the payment today. The customer service person told us to call back on the due date and they would help us out with a deferment on the loan. So of course I called back today, and the customer service person on the phone this time told me that they don't do deferments at all - but they might be able to work something out with us if we were a victim of the hurricanes. Oh yes, here in Kansas. So then I ask them for the phone number of the actual physical office in Texas, and they tell me there isn't one. The only place I can call is the same number I called which is probably located in another country judging from the poor English that was being spoken in my ear. I asked to talk to someone from the USA, and got hung up on THREE times. I asked for a physical address and got FOUR different P.O. Boxes, and one address at 1010 West Mockingbird Lane, Dallas Texas, 75247.

How can a corporation NOT have a phone number to the physical office??? How can a company who surely knows that people are having to struggle right now NOT offer a little help to customers who have paid on time every month and it's not like I am asking for a free truck??? How can they get away with lying outright to customers? "Oh I'm sorry but you were misinformed ma'am" does not make this situation ok. It is NOT ok to tell a customer one thing one day, and then turn around the next week and tell them an entirely different story. It is NOT ok to leave consumers unable to contact the actual office where the company is located. It is not right to use people who can barely speak English to deal with American customers who can hardly understand a word they say. I called the company a fourth time at another phone number I dug up on the internet, and this guy tells me I need to pay at least $300 by tomorrow, and then $900 by the 24th of October to keep my account current, but that I would be charged $9 a day in interest that will be added to my principal balance. He wanted to take my money over the phone right now - at another charge of $11!! I told him I could not do that as I have not a dime until tomorrow. The third person I had talked to told me that I had a 10 day grace period before I would have late fees.

I am so upset and angry right now. We have been working so hard to rebuild our credit, and have not missed a payment or even been late. This is so not right at all.

Company: Drive Financial Services - Santander Consumer Finance
Country: USA
State: Texas
City: Dallas
Address: 8585 N Stemmons Frwy Ste 1100
Phone: 2146341110

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