Citi Residential Lending, Inc
Returned Payments After Hurricane Katrina Forbearance Agreement

We lost most of our income and business as a result of Hurricane Katrina. The mortgage fell behind, and we entered into a forbearance agreement with AMC Mortgage. Prior to signing, we were unsure of the start date on which we could begin payments, and we were instructed to inform our case manager if the start date they suggested would work. We did just that and informed them that we could not start until September 06. However, the original paperwork arrived, and we signed it and made a payment.

A month later we received a letter stating we were behind. I called our case manager and was assured that we were not and that they were adjusting the account. In December of 06 we accidentally made two payments to the account, one on the 17th and another on the 29th.

I called our case manager again, but she was no longer with the company. Another representative verified the two payments, checked the account status, and told us it would be applied to the January payment.

In February we made our payment on time, but the check was sent back. I called no less than 9 times and received a recording that an account representative named Tim would call us within 72 hours. He never did. We continued to call with the same results. We made the March payment with the same results; it was sent back, as was April's.

It wasn't until June that we finally got in touch with a person who told us we had breached our contract and would have to sign a new forbearance agreement. Meanwhile, our credit damage, the additional fees, and the interest have skyrocketed. I hired an attorney, but the bank denies any and all conversations and commitments that they made to us.

Company: Citi Residential Lending, Inc
Country: USA
State: California
City: Santa Ana
Address: P.O. Box 11000
Phone: 8004305262

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