Bank Of America
Rip off overdraft fees Los Angles

This report is intended as a complaint against Bank of America for what I believe to be illegal assessment of bank fees.

On August 21st I logged on to my Bank of America on-line account and noticed five overdraft fees in the amount of $35 each, totaling $175.00. My account, according to the online statement was not overdrawn and funds were available to cover each transaction I called Bank of America and spoke to a supervisor (Joe) about the overdraft fees. According to Joe, the fees were assessed because according to Bank of America's records, and what he was seeing on his screen, transactions were made when funds were not available. Further, Joe informed me that I must not count on my on line banking information as an accurate running balance.

My complaint in not in full dispute of what information bank of America used to charge the over the limit fees, but rather;

1) that I do not have access to the same information Bank of America is using to assess fees to my account. I asked Joe to send me a copy of my account history according to their records but was told he could not do that.

2) I asked Joe why (according to my on-line statement) the account discrepancies were not reflected on-line. I explained to Joe that I regularly check my account, and if I had seen pending transactions without funds to cover them I would have deposited funds in the account. Again, Joe stated that the B of A on-line accounts do not reflect an accurate running balance of one's account. However, according to B of A's web site under customer service they state "Freedom, security and control are within reach. We know how busy life can be. Online Banking and our new Mobile Banking lets you bank the way you live. You have freedom to bank anywhere, anytime. Gain control over your finances and feel secure knowing exactly what your money is doing."

Further, B of A also states (under see demo) in their on line web page, that customers have the convenience of detailed account activates, seeing recent transactions, available balances and future projections for all accounts.

That means having access to an acurate running balance!

3) Also according to Joe, it is my responsibility to deduct all automatic payments from my account at the beginning of each month because technically those payments have already been deducted. I disagree. B of A should only be concerned about what is deducted on the day it is deducted/posted. If I chose to wait to deposit funds to my account on the day a transaction is pending, that is my right.

4) Lastly, I requested contact information to dispute this matter and was informed that there was no such department or entity. Huge banking institutions such as B of A should always provide dispute resolution options to its customers upon request.

In all the years I have banked on-line with B of A, all transaction have posted, and reflected as pending to my account. This gave me the opportunity to check my balance, daily if need be, and make appropriate transfers/deposits that posted to my account if made the same day by 6pm. This may not be the best way, but it worked.

I believe B of A has changed their policies without notice because this has never happened before, and I have always been able to see accurate account balances on-line. Further, B of A also states (under see demo) on their on-line web page, that on-line customers have the convenience of viewing detailed account activates, seeing recent transactions, available balances and future projections for all accounts. I had no such benefits when B of A charged me $175.00 in overdraft fees for account activates not visible to me.

I am a full time student, working full time and making minimal pay. As you are all aware, these are hard times for everyone. I do not have the means to keep reserve funds in my bank account to avoid overdraft fees. But I do make sure I take the time to monitor my account to avoid fees I cannot afford to pay. B of A guarantees convenience of viewing detailed account activates, recent transactions, available balances and future projections for all accounts; but in this case failed deliver such services.

Bank of America should be held accountable for wrongful fee assessments, failure to provide me with accurate account information, and failure to provide me with a means to dispute their decisions regarding my account.

Maria
Winnetka, California
U.S.A.

Company: Bank Of America
Country: USA
State: California
City: Los Angeles
Phone: 8189948200
Site: bankofamerica.com/index.jsp

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