Bank Of America
Double Charged for Gas During Computer Glitch, Dispute Denied

Last month, I was out of town shopping, and otherwise on personal business, and as a result and eventuality ended up on empty tooling around the streets of Owasso looking for a filling station. Finally, I find myself pulling into the Gas N Shop on 86th street. As I was availing myself to the pay-at-the-pump feature, the system in the filling station crashed, and all the pumps reset preventing the machine from printing a receipt.

Call it paranoia, but I never drive away from a pump without a receipt. I went indoors and waited patiently as the system was rebooted and a receipt was eventually given to me. Later on the next day, I checked my account and noticed that they accidentally double charged me for a tank of gas totaling just under $40. I called the station and spoke to the manager who calmly yet assertively reassured me that he would hand carry the receipts and get the charge reversed. Needless to say, when the station itself didn't credit the money back to my account like they said they would, I called my bank and disputed the charge.

So, a month later, I got this notice from Bank Of America in the mail that basically says that because they were 2 separate transactions, they were both valid. Of course they were 2 separate transactions. That's how I was double-charged. Looking at the rebuttal ConocoPhillips supplied, which stated, and I quote: "Please reverse. 2 different sales, inv, time, auth, " unquote.interesting that there were 2 identical such charges for $39.42 in unleaded gasoline within 2 minutes of each other for EXACTLY 13.597 gallons. That's something I like to call "impossible."

I don't know if you've used a gas pump lately, but those machines are ridiculously slow and ridiculously sensitive. I, in all my subtlety and elite ninja skills, could not pump exactly 13.597 (right down to the 1/1000th of a gallon, no less) in gas intentionally... Ever. Nor could I do it twice in two minutes. Ever.

I called the bank and they say I have to mail them a letter explaining how I was double charged and any evidence I can supply. Needless to say, it looks like I'm screwed. I'm changing banks. Bank of America... Psh.

Company: Bank Of America
Country: USA
State: Oklahoma
City: Tulsa
Site: bankofamerica.com

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