Wells Fargo Home Mortgage
They collect escrow but can't pay the bills Corporate

Wells Fargo requires an escrow account. I pay them every month and they draw interest on this all year. The first year they paid taxes and insurance. The second year the taxes weren't paid so when I notified them they had to pay penalties. Now my insurance company wrote to tell me my insurance had lapsed because of nonpayment. When I called they said they had paid them now but they must not have received a bill and if they don't receive a bill they don't pay. I thought this was a joke but when I emailed they put the same statement in writing. I explained to them that in the contract it states they will take care of these bills on time. If they don't want the responsibility then give me back the money and I will pay. I told them that was two strikes and the third I would pursue. I will never deal with a large company again for something this important. I believe someone should regulate and watch what they are doing.

Company: Wells Fargo Home Mortgage
Country: USA
State: Pennsylvania
Site: wellsfargohomemortgage.com

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