Wells Fargo home mortgage.com
Wells Fargo Collect escrow money but can't pay bills

The first year Wells Fargo paid my taxes and insurance just as our contract says. This year they didn't pay the taxes which I had to catch and notify them which they paid with penalties out of their pocket. Now my homeowners insurance payment was late and my insurance company is reinstating my home a month later. When I called customer service they told me they wouldn't pay any bills until they received a statement. I thought this was poor training so I emailed them and my response was they would pay the taxes and insurance when they received a notice. I read in my contract that they agree to pay on time from my escrow account all the bills the escrow is set up to pay. I told them I would have to try this with my creditors. I also told them I hoped I always get a statement from them or I have it in writing from them that if you don't receive a bill you don't have to pay. Who is watching these institutions? My next step is to report to REPSA. Everyone check out that site. Thanks for reading. You feel alone as a consumer.

Company: Wells Fargo home mortgage.com
Country: USA

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