Citi Cards
Slow Refund of $2K Overpayment on Dividend Platinum Select

I have had it with Citi Cards Dividend Platinum Select Master Card customer service. I overpaid my credit card balance by $2K and asked for a refund of the surplus. The rep responded by saying the earliest date they could refund the money would be 10 to 30 days later, which is totally unacceptable. This immediately shows that they want to keep my money on the card in hope that they won't have to refund it to me.

So, as a disgruntled consumer, I asked for the supervisor, and he said the same thing. I complained that other credit card companies can wire the surplus within 24 hours and asked why they cannot do it. Anyhow, I let it go the first time, and I checked back after two weeks when I didn't receive anything. Same response, and none of them had a clue about the status of my account. This time I am really upset, and I closed the account in hope of getting their attention. Nope, the reps instead are attempting to delay the refund again.

Now I am going to report this to the Better Business Bureau, and I am glad that Citibank is in financial trouble now. I hope they shut down the credit card division. I will not do business with them ever.

Company: Citi Cards
Country: USA
Site: citicards.com

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