Citi Cards
I will not do business with them anymore

I have had it with Citi Cards Dividend Platinum Select Master Card customer service. I overpaid my credit card balance by $2K and asked for refund on the surplus. The rep responded by saying the earliest date they can refund the money would be 10 to 30 days later which is totally unacceptable. This immediately shows that they want to keep my money on the card in hope that they won't have to refund it to me. So, as a grunted consumer, I asked for the supervisor and he said the same thing. I complaint that other credit card company can wire the surplus within 24 hours and why they cannot do it. Anyhow, I let go the first time and I checked back in two weeks after I don't receive anything. Same response and none of them have a clue on the status of my account. This time I am really pissed off and close the account in hope to get their attentions. Nope, the reps instead are attempting to delay the refund again. Now, I am going to report this to Better Business Bureau and I am glad that Citibank are in trouble financially now. Hope they shutdown the credit card division. I will not do business with them ever.

Company: Citi Cards
Country: USA
Site: citicards.com

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