COCARD Rob Washington
This Company offers services that are not met. When trying to get in contact with them no one answers the phone. Calls are not returned until a week later

We are a small Automotive repair shop in south san francisco. This guy by the Name Rob Washington approached us with this marketing scheme. He was offering us merchant credit card services, website design and hosting, yellow page advertising, customer loyalty cards, search engine optimizing (he guaranteed us that our name will rotate to the top of the page 3 times a day whenever someone does a search), the first 2 months free, and he also said he would waive our current merchant service cancellation fee.

We signed up on February, its now July, 5 months later we still haven't gotten our first two months of free service, no website, no customer loyalty card, no yellow page ad, no internet advertising and no cancellation fee waived. The only thing we got from them is the credit card processing machine.

So whenever I try calling Rob Washington on the status of everything, he would not answer my phone call. I would leave numerous messages, he would not get back to me until a week later. When he does call back he just tells me they are working on it. Weeks go by, now months go by with no results. We are paying 157 a month for a credit card machine right now thats almost $1900 a year with no additional services he promised.

About 2 weeks ago they finally put me in touch with the web designer. Now i don't even know if she is even a web designer because she doesn't do this for a living, she has a different job and designs website on the side. Well she didn't even design our site I have to create templates and design on my own time in illustrator and photoshop and have her upload it to the site. What kind of web designer is that. I spoke with the so-called web designer once, since then she won't return my phone call.

Beware of this company COCARD, Rob Washington and his affiliates because once they get you to sign their contract and they get their money it will be impossible to get a hold of them for anything else. I'm trying to close my contract with them but got no answer. It looks like I have to pay $1900 a year for leasing a credit card machine.

If anyone reads this and have any idea as to what I can do to get out of paying for services not promised to me please let me know.

Company: COCARD Rob Washington
Country: USA
State: California
City: Pleasanton
Address: 5776 Stoneridge Mall RD
Phone: 9254608480

  <     >