Drive Financial Services
My First payment and already off to a bad start with Drive, Its long but you should read it! Dallas Texas

I went to make my first payment with Drive financial online, and to much to my dismay all the options online have a curtesy fee of $10.95, well that didn't cut it for me so I called 1-888-222-4227, and talked with Stacey in thier call center and questioned the curtesy charge she said yes that is what they charge, I told her that I would not pay that charge, and she replied that I could mail my payment in. I explained that my payment was due on July 2 and it was now july 1 so that was not going to happen. She said that since it was my first payment they would waive the "curtesy charge", i told her thats great.

I then told her that my payment was 493.19 and I wanted to go ahead and pay an even $500.00 and put the extra $6.81 towards principal, she said I could not do that, and that I couldn't make any principal payments for a year after my contract starts. I was shocked and told her that can't be right, then I asked her what if I wanted to pay off my loan earlier, she replied that I could not pay off within the first 6 months. She told me that if I made any extra payments above my monthly payment that they would apply it towards principal and interest. That was just crazy, I know better. I knew I was getting no where with her, so I told her to charge my visa the monthly payment of 493.19. She said ok.

After getting off the phone with her, I used the talk to a person on Drives website and the conversation is as follows:

Please wait for an agent to respond.
You are now chatting with 'Marcus'
Marcus: Hello! In order to assist you today please verify your Name, the address on the account, and a contact number.

You: Rick just made my first payment with Drive, and I was informed that I can't make any extra payment towards principal for one year, and that I can't pay my loan off for 6 months. Is this true?

Marcus: One moment please while I review the account.

Marcus: Thank you for your patience.

Marcus: That is completely untrue

You: so I can make additional principal payments with my payments? I tried to do that this morning and stacey with drive said I could not do that on my first payment.

Marcus: You have to make your first payment, and thing you pay over. You can contact us back after the payment post and request that it's applied directly to principal.

You: ok

Marcus: Is there anything else I can help you with today?

You: thanks for your help, tha is it.

Marcus: Thank you for chatting with us. We value your feedback. Please click the? Close? Button at top right to answer a few questions about your experience with us today.

End of chat

After a while I check my visa account and saw a charge from Drive for $ 510.95, and another one for $1.01. Now I am pissed. I called the 1-888 number and now spoke with Cindy, I explained what happened and her response was that she could not do anything about it since it already post-it. I told her that was not acceptable, she put me on hold then came back and told me that she put in a "Vendor Request" to have the 10.95 removed and make the payment the $493.19. She said it would take a couple of days and to call back.

I am still not satisfied and asked her where she was located she said Texas, I am not sure if she is or not, I am sure they outsource thier customer center somewhere.

I then went back to the chat to find a phone number for corporate and the text went as follows:

Marcus: Thank you, how can I help you today?

You: I would like a phone number to lodge a complaint, but not the 1-888-222-4227

Marcus: That's number we have for you.

You: is there no other number, i don't want the call center. Is there a corporate number?

Marcus: Know that's the number.

You: know or no?

Marcus: No,

Marcus: We don't have any other number for you.

Marcus: Is there anything else I can help you with today?

You: alright thanks very much.

Marcus: You're Welcome, Have a nice day.

End of chat

You can belive I am going to document every conversation and payment with Drive Financial from here on out.

Rick
mount pleasant, South Carolina
U.S.A.

Company: Drive Financial Services
Country: USA
State: South Carolina
City: Mount Pleasant
Phone: 8882224227
Site: www.drivefinancial.com

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