Capital One
I simply don't understand

Hello my name is Shelonda Kennedy, my reason for filing this complaint is that I've had something accrue on my account twice in less then two months and it is causing great concern on my part.

In the month of May I was charged an over the credit limit fee on my account. When I called to inquire about how this could have happen and to see what I could do to prevent it from happening again. The young man on the other end of the line explained to me, I had exceeded my limit by mere pennies and this is the manner in which matters like this are dealt with. This I understood but the June statement is what caught me by surprise.

You see in an effort to take preventive measures on my part I made certain I paid more then my minimum of $15 so that it would cover any over the limit fee of a few pennies. I paid $25 on my account to reach my goal in August concerning a letter that was sent to me by your establishment.

This letter stated that if I managed not to go over the limit on my account up to August I would qualify for a credit line increase which would be just in the nick of time for me because that extra cash would help me prepare for her starting school this fall. Now when I asked your phone rep. If there were any additional fees being billed to my account monthly he said no!

This is what called my attention to the June statement because it shows a finance charge of $6.98 which is supposedly the reason I exceeded my limit. Charges on the account were in the amount of $5.00 (Thompson Oil), and $7.25 (Murphy) bring my total to $12.25 a $6.98 finance charge for a grand total of $29.23.

This is in addition to an additional $25.00 payment in the month of May which was supposed to take me out of the red according to your representation what waived the over the limit fee. Someone please help me understand I wouldn't write in if I didn't need to have a true understanding of what went wrong and how it can be fixed.

Company: Capital One
Country: USA
Site: capitalone.com

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