TransUnion
Credit report delayed and dispute results never received

See my e-mail and the response below:
Look @ the response, then read my question. They don't even try to help. I called the 1-800 number and there is no option to speak to a human. They will only patch you through if you have a credit report #. My intitial Credit Report was a 3-in-1 report, with no # that TransUnion would use. These people are scam artists and have no regard for correct reporting.

To: ddXXXXXXX@adelphia.net
Subject: In September, I Requested an investigation concerning my credit report. Per y... [Incident: 021124-XXXXXX]

Response

We do not currently offer status updates on your dispute investigation online or by email.

How do you check on the status of your dispute?
You may contact our Customer Service department at 1-800-916-8800, Monday through Friday (excluding major holidays) 8:30am through 4:30pm in your time zone to check on the status of your dispute. Our telephone system will ask you for the file identification number included on your TransUnion personal credit report. If you submitted your investigation request at www.transunion.com, a file identification number will be included on the updated report sent to you at the conclusion of our investigation.

You may also write to the address listed at the end of your TransUnion credit report to receive an update on the status of your investigation request.

How to submit a dispute and ask TransUnion to investigate information on my credit report?
If you have a question about information on your credit report, TransUnion's Consumer Relations group will complete a dispute investigation and mail an updated copy of the credit report within 30 days of receiving notification of the dispute. If we cannot verify the information you requested as part of the investigation, we will send you a letter explaining our investigation. Including postal delivery time, the process will take no more than 35 calendar days to receive an updated version of your credit report.

We suggest using our online dispute submission process at http://www.transunion.com/investigate to submit your request for an investigation of your credit report.
Note: If you are a Maine resident, the time frame for an investigation is 21 days.

Discussion Thread=

Customer (Dean DXXXXXXX) - 11/24 08:03 PM
In September, I Requested an investigation concerning my credit report. Per your website, you were to send me the results of your investigation. I have received nothing! Since then, I was turned down for credit because of info reported on my credit report from TransUnion!
I requested for a credit report to be sent to my house and was told by your site that I would receive this report in 5 to 6 days. My request was 2 1/2 weeks ago!
I want to know the following:
What are the results of my dispute from September?
When will I see my credit report that the law states that I am to receive?
What's happening with your website? If I am not to dispute or order credit reports online, why are you offering this service?

I want my credit report and to find out the results of my dispute!

Advise,

Dean dxxxxxxxxx

P.S. If you need more info, let me know

Incident #021124-xxxxxxx

Topic: TransUnion Personal Credit Report
Category: - How to investigate/update my report
Sub-Category: - Status of investigation in progress
Contact Information: ddXXXX@adelphia.net
Date Created: 11/24 08:03 PM
Last Updated: 11/24 08:03 PM
Status: Waiting

Dean
Cleveland, Ohio

Company: TransUnion
Country: USA
State: Georgia
City: Atlanta
Site: transunion.com

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