James Green, United First Financial
United First Financial Refusal to refund set-up fee

I purchased the Money Merge software from a friend who was an agent with the company. The agent was inexperienced, and did not fill out the paperwork properly. The agent promised me that there was a money back guarantee if I found the system did not work.

When the paperwork was submitted, it should have caused a red flag because it was so incomplete, and did not show all the necessary detail.

When I began to use the system, I encountered problems, and realized the error. I was referred to company trainers who attempted to adjust my numbers to make it work. None of them were successful. But I was asked to "work with it for a few months".

I did work with it, but eventually, I became so frustrated, I requested a refund. Mr Green is the Customer Service Supervisor, and although he assured me that he was well aware of how much effort I put into this, and how many times I contacted United First, he denied the refund request citing the length of time since I had purchased the program, and that the numbers (which were wrong) on the original signed analysis worked in the system.

No one at United First ever answers their phones, and I can't get any action from my original agent.

Company: James Green, United First Financial
Country: USA
State: Utah
City: Bluffdale
Address: 14950 S. Pony Express Rd
Phone: 8663073201

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