Capital One
Offered low interest balance transfer 5.99% then switched to 28.15%

I received my statement from Capital One which I have not used for 9 months.

The statement showed an annual fee for $69.00, I called Capital One to remove the fee and close my account. The agent was very polite, in the process she asked me if I have other credit cards with balances I gave her the total and the percentage I was paying, 10.99%
She then offered me to waive the annual fee, and then offered me 5.99% for balance transfer until the amount is paid in full. I asked what does it adjust to after the initial rate period is over, she responded 5.99% until the amount is paid in full, repeated what she said, she said that is correct.

Thinking that I am using a trusted Bank not a Rip Off legal business, my first statement came in at a whopping 28.15%. I was furious and called their overseas hard to understand but very polite staff, they said that is the correct rate. I waited for a supervisor for 50 min. Talked to a supervisor and she said they will look into it, but of course, she asked if I was sure I was offered 5.99%. I felt like an idiot.

The next statement came at 27.65% made the same call again went thru the same time wasting process, 2 months later they solved the problem and credit my account, but not before several attempts. But sure enough 2 statements later same problem this time with a late fee. They said they received my payment 4 days past the due date when I sent it 8 days before the date and i live in California down the street, Now i am back to 27.65% and they refuse to do anything about it now i refuse to pay them this rate, and my payments on hold at this time.

Company: Capital One
Country: USA
State: California
City: City Of Industry
Address: P.O. Box 60024
Phone: 8009033637

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