Chase Bank/Mastercard
No-interest balance transfer promised to August, then 19.99% charged
- 01-30-2008
- 22
On April I received a promotional offer from Chase/Mastercard offering a "NO INTEREST" balance transfer until August or if qualified August. As I have excellent credit, I called to inquire about having a balance of approximately $4000.00 transferred from another card with 9.99% interest. At that time, I told the Chase representative if for some reason I was not approved for the 2008 date, do not transfer the balance to Chase. After about one week I called to inquire if the transfer and date had been approved.
I was informed Chase did transfer the $4000.00 but the NO INTEREST date was for August. I immediately talked to a Chase supervisor to inform them of this error. The supervisor told me that if I was not satisfied, I could contact the original credit card and have the amount transferred back (with all transfer charges applied). I demanded a review of this mistake. The supervisor told me that Chase would do a review since all conversations are recorded and to give her at least 10 days to complete. After 4 -5 days, a Chase representative called and stated that Chase would honor the August date and apologized for any misunderstanding.
My husband has been paying all of the bills and usually pays more than required on credit cards (apparently without checking the statements for changes). I have discovered that Chase did not honored the August date but has been charging my account 19.99% interest. I immediately contacted Chase and was told by a supervisor that when the original transfer was made I "had no choice in the interest rate or length of the no interest period" and nothing could be done. Again I was told I could transfer the remaining balance to another credit card of my choice.
Now this makes me wonder -
How many other chase cardholders (mastercard - visa - - - -) have been cheated like this.
I do not feel that I have been treated fairly by Chase Bank.
Company: Chase Bank/Mastercard
Country: USA
State: Delaware
City: Wilmington
Phone: 8004367927
Site: chase.com