American Family Insurance
High priced insurance agent is worthless local office

When American Family opened a branch office in our town we found the prices excellent and the agent placed there eager to help her customers professionally. After two and a half years with them for auto insurance we also tranferred the business insurance.

Suddenly our agent began forgetting to change our policy as requested, caused additional problems at the DMV for insurance verifications and in general unavailable more and more. Our policy began to increase every quarter without explaination our inquiries were never given the attention to answer what we were concerned with and suddenly we had a new agent in the branch. Phone calls were never returned so we therefore another company quoting us better coverage for 1/2 the money annually. Our business insurance began to have problems and the local branch told us things like they didn't have the corporates phone number and would have to wait for email response and they could no longer write claims because that part of their customer service ability had been taken away.

A particular claim which involved our vehicle backing out our driveway in the dark and ran into a vehicle parked across our driveway was reported to our agent but we were disputing it as the owner of the other vehicle refused to stay until the police arrived for the report because she had been drinking at a party. The local agent allowed the claim to go through after the lady went into our agents office with her claim even though we told her not to do it. Now we have a loss claim on this incident our rates went up after a year period of time and a mark on our insurance records. Corporate refused to investigate any of this. We cancelled and moved on to a more reliable company now.

A high priced insurance agent is worthless if they do not provide any type of customer service value or respect for their clients.

Beware

Company: American Family Insurance
Country: USA
State: Nevada
City: Boulder City
Site: www.amfam.com

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