Global Escapes
Universal Data Collection Services ill managed, unable to accept responsibility

I signed up with this travel company for $3000. They told me to mail my payments to them and they returned my money saying they are not the holders of my account, send it to this address in Arizona, so I did that, they reported they are not the holders of my account either. I contacted Global escapes and and they are unsure as to whom my payments should be sent to either.

After two months of calling leaving messages and getting no return phone calls, Global Escapes reports to the credit bureaus that I have not made any payments and sent my account to collections. Now I have a collection mark on my record and a closed account on my report all because they know not who is responsible to taking my money. So I have been dealing with the collection company Universal Data Services and have made payment arrangements with them to withdraw $100 every two weeks until my loan is paid in full.

In May of Universal Data decided to take out $111 withouth my authorization out of my account and caused it to go into a negative status. Unwilling to refund the error on their part and pay for the overdraft fees they have caused. I called them and asked to speak to the manager or someone else in charge. I got the co-owner of the company Mr Lee and he was the rudest person I have ever met.

They admitted not notifying me about the increase in money to be withdrawn and said it is not their fault my bank account ended with insufficient funds. I asked since you admit fault on debiting my account more than the authorized amount why dont we just deduct the amount of overdraft fees from my balance owing in the amount of $175. He told me they would not return a penny to me and told me never to call their telephone number again and hung up the phone. I contacted the better business bureau and the attourney generals office of kansas city.

Last week I got a call from an attorney office on behalf of the Universal Data Service and that I am to pay them the full balance of $340.

Company: Global Escapes
Country: USA
State: Minnesota
City: Eden Prairie
Address: 10100 Viking Dr

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