GE Money Bank
Late fee charged for payments made too early

I had a zero percent 12 month account through Sleepy's via GE Money Bank. I made my payments online every month like clock work, in fact my payments were 10 times the amount requested. I noticed I was charged a late fee of $29 for making the $200 payments "too early". I called the customer support number (which tells you to go online, which gives you the customer support number... Nice way to avoid a customer eh?) and after finally reaching someone in India, was told that I was being charged the late fee because I missed "their" window. I then requested to pay the total amount off, and close the account and was told I would have to pay for that service or do it online. I went online, paid off the account and then had to call customer support again in India to "close" the account. After another 20 minutes on hold, it's closed. Never will I buy a GE product or service again. What a ripoff!!

Company: GE Money Bank
Country: USA

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