GE Money Bank
Late Fees Posted Before Card or Bill Arrived and Phone Line Unreachable
- 07-02-2011
- 6
Offered immediate credit at the vet's office to take care of a large bill for an emergency visit. Before the bill or the card ever came in the mail with the mandatory disclosure statement, I checked online to see the account.information to see the account online was included with the brochure I was given at the vet's office. A late charge had already been posted to the account before I had the card itself or the bill or the disclosure statement. The brochure claims the account is a promotional rate: no interest for the six month promotion period provided that the charges are all paid in full by the end of the promotional period. That turns out not to be any more true than what's in the rest of the brochure!
Paid the amount of the bill charged to the account in full. Attempted to reach customer service by phone to dispute the late fee charge and say that I still don't have the card or the bill and I want to close the account. No way to reach GE Money Bank by phone. Can never get through. Message is always "we're busy, call back another time but only between X and Y hours weekdays." In other words, "you will never reach us because you don't want you to reach us."
Can't close the account without reaching someone by telephone so the consumer is stuck: G E Money does not do business on a phone and the website is useless as well. Looked at the account again today and there's another late fee charge even though the purchase balance was paid in full and timely. What's the late fee for? It's a late fee charged on top of the the earlier late fee which was imposed before I got the card or the disclosure statement!
Do not do business with these people! This is an operation set up do earn its money by imposing fees and additional charges by making anything like customer service impossible for the customer to utilize. Nothing good for consumers here!
Company: GE Money Bank
Country: USA
State: Florida
City: Orlando
Address: P.O. Box 960061
Site: gemoney.com