Ameriquest/amc/citi Residential Lending
Ameriquest/amc forced escrow and doubled my payment

We refinanced with ameriquest 12/03/04. Escrow was to be include to pay insurance and property tax. After the first year we realized it was not and had to pay out of pocket at the end of the year. The following year I requested what I had to do to have them correct the mistake and put us on escrow. They wanted an additional 900.00 to do so and we declined. Yet they went in January and paid our property tax. Later sending us a letter that they paid it in error and we would need to pay it back to them or finance it through them with interest! So we got our federal refund and paid off to them to avoid the interest.

Now they are forcing the escrow on us because they say we have been deliquent in our property tax, yet I call the city and they are paid in full to date! Original contract states a fixed rate now they say it was an arm and have skyroketted us to 10.25% with late fees @ $55.00, in just a short 6 months. We called and wrote and they are unwilling to help. My husband called yesturday and they were willing to drop our payments down to get caught up. I am supposed to call them today to finalize the agreement. Now I can not reach anyone at amc!

Citi residential explains they can not get involved till 10/01/07.in the mean time they have returned my payment stating it is not a full payment and have told my husband we are two months behind! Yet talking to them on 09/14/07 I was told we were 4 months behind? The women my husband spoke with and citi state our payments are now $1429.00 (from $866.86) yet our bill shows $1516.00, a differnce of $89.00 no explination? Can anyone help?

Company: Ameriquest/amc/citi Residential Lending
Country: USA
State: California
City: Santa Ana
Address: P.o. Box 11000
Phone: 8004305262

  <     >